Parentsquare FAQ

For Parents/Guardians/Caregivers: How do I activate my account?

Parents/guardians/caregivers are automatically connected to ParentSquare but must activate their accounts to receive text messages, app notifications and voice calls through the system.

To activate your account, go to www.parentsquare.com/signin and on the right side of the screen in the “Sign Up/Create Password” area, enter the email address or cell phone number that you have on file with the school.

What happens if I am a parent/guardian/caretaker or staff member and I do not activate my ParentSquare account?

You will receive emails from the district at the email address we have on file for you, but you will not receive text messages, app notifications or any phone calls and will not be able to customize any of the message settings as outlined in this FAQ.

How do I send a message to my child's teacher or principal?

On the web browser, use Messages on the left to create a message thread with your child's teacher. Search for the teacher's name in the Recipient's box. You can also select your child from the left navigation panel and then select the Message icon to start a thread with the teacher. On the app, tap Messages and use the + icon to begin a message thread. Use Messages to initiate a conversation with teachers, staff or parent coordinator at your school. You can reply to a message from the principal, however, you cannot initiate a message to the principal.


What message preferences are available?

There are two ways that you can customize the way you receive messages from ParentSquare: The type of message you receive and the timing of the message.

Type of Message

You can choose to receive any or all of these message types through ParentSquare:

  • Emails
  • Text Messages
  • App Notifications

Note: You would only receive a phone call in an emergency situation.

Timing of the Message

For each of the three message types listed above, you can select the timing of when you receive the messages in the following way:

  • OFF: You will never receive this message type. (Example, you turn off text messages
  • because you get app notifications.)
  • INSTANT: You receive all messages as soon as they are sent.
  • DIGEST: You receive all messages in a single notice at 6 p.m. each evening. (Note: You will not miss an urgent/emergency message if you select this because those types of messages are set to override the digest setting.)